The lug width refers to the distance between the two lugs on either side of the watch case where the strap is attached. You can confirm it in two ways: 1.Check the watch manual or official product page – most brands list the exact lug width (e.g., 20mm, 22mm).

2.Measure directly – use a ruler to measure the straight distance between the inner sides of the two lugs.Each watch strap on our product page includes its compatible lug width range.
If you are still uncertain, please provide your watch brand and model to our customer service team, and we will help you confirm the proper fit.

Within 7 days of receiving your order, you may request a return or exchange as long as the product has not been worn, damaged, or altered, and the tags and packaging remain intact—regardless of whether the issue is related to size.

For returns or exchanges due to size incompatibility, the customer is responsible for the return shipping cost.
For quality-related issues, we will cover all shipping costs.

Before returning any item, please contact our customer service team with your order number and photos of the product’s condition to confirm the process.This helps ensure smooth and efficient handling of your request.

For regular products, orders are shipped within 48 hours after payment.
You can usually check the tracking number and shipping status in the order details within 24 hours after shipment.

If tracking information is not yet available after 24 hours, it may simply be awaiting carrier system updates—please allow 1–2 more days or contact our customer service team for assistance.

For international orders, logistics updates may take longer; tracking details typically appear 3–5 days after shipment, depending on the destination and local carrier processing time.

During daily wear, avoid contact between the crystal and sharp objects to prevent scratches. Keep it away from high-temperature environments (such as saunas or direct sunlight) and chemical substances (including perfume, skincare products, or detergents).When not in use, store the bracelet separately in a soft jewelry box to prevent abrasion. If dust appears on the surface, gently wipe it with a clean, soft cloth—frequent cleaning is not necessary.

After wearing your crystal bracelet for a period of time (recommended once every 1–2 weeks, or whenever the energy feels “heavy”), place it together with the demagnetization stone in a dry container—such as a jewelry box or glass jar—and leave it overnight to complete the cleansing process. No water or additional agents are needed; keep the demagnetization stone dry to maintain its effectiveness.

Our Tibetan Series is centered on celebrating Tibetan culture and its auspicious symbolism, crafted with traditional techniques and inspired by sacred motifs.These pieces are not involved in any religious consecration rituals.The “blessing” they carry comes from cultural heritage and design intention—making them suitable for anyone who appreciates Tibetan aesthetics and the wish for peace and protection, regardless of religious belief.

Our braided ropes are made from high-quality, wear-resistant threads, with dyed versions treated using professional color-fixing techniques.
They will not easily fade from light, everyday contact with water (such as splashes while washing hands).

However, please avoid prolonged immersion—for example, while bathing or swimming—as it may cause slight color bleeding or gradual fiber aging.
Each knot is reinforced through a durable hand-braiding process, making it unlikely to break under normal wear.
If you notice slight loosening after long-term use, please contact our customer service for a simple repair guide.

All our crystals are natural or industry-standard optimized crystals (such as heat-treated or purified stones that do not alter the crystal’s natural essence).
You can perform a simple preliminary check using the following three methods:

Surface characteristics – Natural crystals often contain subtle inclusions, cotton-like textures, or tiny ice cracks. These are not flaws but natural marks. Artificial crystals usually appear flawless and evenly transparent.

Temperature – At room temperature, natural crystals feel noticeably cooler to the touch and warm up more slowly than synthetic ones.

Light reflection – When exposed to strong light, natural crystals reflect a softer, more diffused glow, while artificial ones produce a sharper glare.

For professional authentication, you may send your crystal to a local gemological testing institute.
We guarantee authenticity and commit to a “tenfold compensation for any counterfeit” policy.

Use a soft measuring tape to measure the circumference of the thinnest part of your wrist. We recommend adding 1–2 cm to your actual wrist size—add 2 cm for a looser fit, or 1 cm for a snug fit—to ensure comfort and prevent the bracelet from slipping off.
If you are unsure about the size, please contact our customer service with your wrist measurement, and we will suggest the most suitable option for you.For elastic red string bracelets, a slight adjustment of 0.5–1 cm is sufficient.

The material combinations in the Taoist Culture Series follow the traditional Five Elements philosophy, where each element corresponds to specific colors and symbolic meanings:

Wood (Mu) – Green-toned materials such as turquoise or seraphinite, symbolizing vitality and growth.

Fire (Huo) – Red gemstones like red agate or South Red coral, representing passion and energy.

Earth (Tu) – Yellow-toned materials such as amber or yellow jade, embodying stability and grounding.

Metal (Jin) – White or silver materials like sterling silver or clear quartz, signifying purity and clarity.

Water (Shui) – Black stones such as obsidian or black jade, symbolizing depth and inclusiveness. 

You may choose based on your personal needs or intentions, or simply for aesthetic preference—each element brings its own harmony and balance to the wearer.